Policies
Placing an Order:
Orders can be made directly on the website. The inventory displayed on the website is up-to-date in real time. Inventory is immediately adjusted as orders are received. Your ship date is determined by weather conditions based on our location and yours.
Ship Dates:
I fill all orders on a first come first serve basis, in the order of received payment. Typically orders for day old chicks can take 2-8 weeks, sometimes longer depending on the number of pending orders or of times during lower egg volume and 1-5 weeks on hatching eggs. We try to be as flexible as possible if you have special requests, we can bump orders back if you want chicks or eggs after a certain date but cannot bump orders ahead of others already in order.
Cancellations:
If you choose to cancel your order we will issue you a credit to be used on a future purchase. We DO NOT do money back refunds. If you need to cancel your order, please email us the reason for your cancellation. In the event that Chicks By Crystal cannot fill an order, we reserve the right to cancel an order, and a full refund will then be issued.
Poultry Shipping and Arrival:
Chicks By Crystal ships live poultry on Mondays, Tuesdays. All orders are shipped USPS Priority Express. Orders most commonly arrive in 2 days or less, but can take up to 3. Your order should arrive no later than Saturday. Chicks are typically held at the post office and they will call you to pick them up. Please contact your local post office to determine how they handle packages of live animals or if alternative arrangements need to be made for delivery. Poultry must be picked up promptly. We do not guarantee chicks that are left at the post office waiting for pick up more than 3 hours. If any chicks arrive deceased promptly send us pictures of the chicks and the box/label. You will receive credit to be used on a future purchase of the value/purchase price of the deceased chicks, not including extras. No refunds/credit will be given for the shipping charge. Hatching Egg orders are typically delivered with your regular mail to the address on the package.
Poultry Pickup:
Live poultry and hatching egg orders will be available for pick up at our farm during the first 48 hours after hatch or being packed. NO EXCEPTIONS! If you do not pick up your order during the stated pick up times, you forfeit the amount paid for the live poultry or hatching eggs due to their perishable nature. Pickup orders must be placed and paid for in advance. We are not able to accept payment at time of pick up unless certain arrangements have been made!
Product Quality Policy:
Chicks By Crystal strives for 100% accuracy on your order, as well as chicks free from physical defects.
Hatching Eggs Policy:
Shipping for hatching eggs are shipped via USPS Priority 1-3 days. I ship hatching eggs most days of the week as I want our eggs to leave as soon as possible to get to you fresh! It is not uncommon for eggs to be shipped the same day they are collected. I package our eggs securely to prevent breakage or scrambling. My birds are healthy and produce nice strong eggs that ship extremely well. I test fertility here at my farm via incubation, but because of conditions beyond our control (Including USPS handling, fluctuation of temperatures, your incubation practices, etc…) I cannot guarantee development or hatch rates after the eggs have left my farm. A fertilized egg can not show development for various reasons including those listed above, and once the egg has been incubated you cannot tell by cracking it that it was an unfertilized egg. I do not ship eggs from our pens without confirming fertility here at the farm. Please only purchase hatching eggs from me if you understand our hatching eggs policy! I always recommend purchasing live chicks from me if you want a guaranteed number of live chicks.
Privacy Policy:
Chicks By Crystal takes every precaution necessary to protect your privacy and personal information. When submitting sensitive information via Chicks By Crystal website, that information is collected, encrypted, and protected. What this means is that any time you send data to our web server it will be encrypted and, in turn, our server will encrypt any data sent back to your web browser. Chicks By Crystal uses 128-bit encryption by Register.com, the most advanced form of SSL software presently available. Chicks By Crystal will not share any personal information with any third party.
Orders can be made directly on the website. The inventory displayed on the website is up-to-date in real time. Inventory is immediately adjusted as orders are received. Your ship date is determined by weather conditions based on our location and yours.
Ship Dates:
I fill all orders on a first come first serve basis, in the order of received payment. Typically orders for day old chicks can take 2-8 weeks, sometimes longer depending on the number of pending orders or of times during lower egg volume and 1-5 weeks on hatching eggs. We try to be as flexible as possible if you have special requests, we can bump orders back if you want chicks or eggs after a certain date but cannot bump orders ahead of others already in order.
Cancellations:
If you choose to cancel your order we will issue you a credit to be used on a future purchase. We DO NOT do money back refunds. If you need to cancel your order, please email us the reason for your cancellation. In the event that Chicks By Crystal cannot fill an order, we reserve the right to cancel an order, and a full refund will then be issued.
Poultry Shipping and Arrival:
Chicks By Crystal ships live poultry on Mondays, Tuesdays. All orders are shipped USPS Priority Express. Orders most commonly arrive in 2 days or less, but can take up to 3. Your order should arrive no later than Saturday. Chicks are typically held at the post office and they will call you to pick them up. Please contact your local post office to determine how they handle packages of live animals or if alternative arrangements need to be made for delivery. Poultry must be picked up promptly. We do not guarantee chicks that are left at the post office waiting for pick up more than 3 hours. If any chicks arrive deceased promptly send us pictures of the chicks and the box/label. You will receive credit to be used on a future purchase of the value/purchase price of the deceased chicks, not including extras. No refunds/credit will be given for the shipping charge. Hatching Egg orders are typically delivered with your regular mail to the address on the package.
Poultry Pickup:
Live poultry and hatching egg orders will be available for pick up at our farm during the first 48 hours after hatch or being packed. NO EXCEPTIONS! If you do not pick up your order during the stated pick up times, you forfeit the amount paid for the live poultry or hatching eggs due to their perishable nature. Pickup orders must be placed and paid for in advance. We are not able to accept payment at time of pick up unless certain arrangements have been made!
Product Quality Policy:
Chicks By Crystal strives for 100% accuracy on your order, as well as chicks free from physical defects.
- Missing chicks must be reported within 48 hours.
- Incorrect breeds must be reported no later than 22 weeks.
- Notify Chicks By Crystal via email. A photograph may be requested.
- Chicks By Crystal will not guarantee any issues resulting from improper nutrition or care. We also do not guarantee egg color, blue feather presentation, frizzle presentation, or percentage of males and females on orders of straight run.
- At no time will our credit amount exceed the original purchase price.
Hatching Eggs Policy:
Shipping for hatching eggs are shipped via USPS Priority 1-3 days. I ship hatching eggs most days of the week as I want our eggs to leave as soon as possible to get to you fresh! It is not uncommon for eggs to be shipped the same day they are collected. I package our eggs securely to prevent breakage or scrambling. My birds are healthy and produce nice strong eggs that ship extremely well. I test fertility here at my farm via incubation, but because of conditions beyond our control (Including USPS handling, fluctuation of temperatures, your incubation practices, etc…) I cannot guarantee development or hatch rates after the eggs have left my farm. A fertilized egg can not show development for various reasons including those listed above, and once the egg has been incubated you cannot tell by cracking it that it was an unfertilized egg. I do not ship eggs from our pens without confirming fertility here at the farm. Please only purchase hatching eggs from me if you understand our hatching eggs policy! I always recommend purchasing live chicks from me if you want a guaranteed number of live chicks.
Privacy Policy:
Chicks By Crystal takes every precaution necessary to protect your privacy and personal information. When submitting sensitive information via Chicks By Crystal website, that information is collected, encrypted, and protected. What this means is that any time you send data to our web server it will be encrypted and, in turn, our server will encrypt any data sent back to your web browser. Chicks By Crystal uses 128-bit encryption by Register.com, the most advanced form of SSL software presently available. Chicks By Crystal will not share any personal information with any third party.
